Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase, which in this case, your order number and confirmation email.

To start a return, you can contact us at support@bulldognutrition.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.  Customer is responsible for return shipping fees. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bulldognutrition.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please retain the shipment and packaging for inspection for a period of 30 days. Failure to retain the shipment and packing for inspection may result in the claim being denied.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (energy drinks, ready-to-go drinks, etc.). We do not take returns on open products unless there has been a recall by the brand on the specific LOT number you have received. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, a refund for the product less the shipping charges paid by us will be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.